Account Usage
All the details of your Logiforms account are displayed and managed in Account Management.
On This Page
- Your Use of Metered Items
- What the Storage Items Mean
- Purchasing Additional Credits
- Freeing Up Storage Instead
- Viewing Additional Credits
Your Use of Metered Items
The Account Management tool opens on the Account Usage tab. Each metered item shows how much you have used (Exact Usage), your limit (max), and the Percent Used.
What the Storage Items Mean
Two items count as storage, and they measure different things:
- Total Result Storage (2): the number of records stored across all of your forms at any one time. Each form submission creates one record.
- File Attachment Usage (3): the disk space used by file uploads and generated PDFs. Warning emails may call this "filespace".
Two other items are often confused with them:
- Form Submissions Usage: how many times your forms can be filled out and submitted each month. It is separate from Total Result Storage.
- Bandwidth Usage: used when emails are sent with large attachments, such as several large PDFs.
Purchasing Additional Credits
When your submission, storage, file attachment, or bandwidth credits approach their limits, you will receive an email alert that lists the items running low. The alert is triggered when you are within 15 credits of your account capacity for any of the listed items, or within 5 MB of your file attachment or bandwidth capacity.
To buy more, click Purchase Credits (1) in the upper left corner of the Account Usage tab. The Credit Purchase Wizard guides you through adding credits to your account. Click Refresh/Update to see the changes on your screen.
Automatic Purchasing
For your convenience, four of the metered items are increased automatically: submissions, total storage, file attachment storage, and bandwidth. This means that if your forms experience a surge in activity, your customers are not denied access. Should this purchase occur, you will receive an email notifying you of the purchase, and it is billed with your next month's subscription.Which Credit to Buy for a Warning
Match the item named in the warning email to its credit in the Credit Purchase Wizard:
- Storage (Total Result Storage): Storage Capacity Credit Increase (1). A one-time fee; the increase is permanent.
- File attachment or filespace (File Attachment Usage): File Attachment Credit Increase (2). A one-time fee; the increase is permanent.
- Submissions (Form Submissions Usage): Submission Credit Increase. These credits carry over month to month until they are used.
- Bandwidth (Bandwidth Usage): Bandwidth Credit Increase. These credits carry over month to month until they are used.
These are separate purchases, so make sure the credit you choose matches the item in the warning. To check what you have already bought, see Viewing Additional Credits.
Freeing Up Storage Instead
Instead of buying more, you can delete records you no longer need in the DataBase Browser / Submission Bin. Deleting records frees Total Result Storage, and deleting records that hold uploaded files or generated PDFs also frees file attachment space. Export any records you want to keep before you delete them.
Deleting records does not give back submission credits, which count the submissions made each month.
Viewing Additional Credits
Click the Additional Usage tab (1) at the bottom of the window to see the credits you have purchased for your account. It lists the same items as the Account Usage tab, with only the amounts you have bought, so you can check which credit you added.
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